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Engagement Metrics that Matter

The Q12 Gallup survey has emerged as a widely recognized tool for measuring employee engagement. Its twelve core elements provide a framework to assess employees' emotional connection, productivity, and commitment to their work. This abstract reports insights from the Q12 Gallup survey administered to 130 employees of a Ticino company in health-care sector.

Based on that, the proposed approach aims to develop a holistic metric or KPI, to measure and monitor internal stakeholder engagement annually. By utilizing this metric, organizations can gain valuable insights into areas for improvement and actions to put in place, foster a positive work environment, and ultimately enhance overall project performance.

Relatrice: Silvia Mari